Omdaa Groups & Contacts: Group Messaging and Name Sync

/dashboard/groups and /dashboard/contacts plus APIs cover group sends, participant changes, invite links, and contact sync.

Scenarios

• Product community updates in one group.
• Internal ops groups.
• Sync display names into CRM after contact sync + webhooks.

Respect WhatsApp group limits and privacy. Don’t add people to marketing groups without consent. For huge broadcasts, opt-in 1:1 bulk is often clearer than noisy groups.

Group governance

Define who posts as the brand, pin rules, forbid random mass-adds. Split incident channels from chitchat so alerts stay visible.

On contact sync, resolve CRM name conflicts. Never treat a WhatsApp display name as proof for financial identity.

What groups are not

Groups are not silent mailing lists — members talk. For one-way broadcast, prefer opt-in 1:1. Use groups for real discussion or ops rooms, not as a cheap Bulk substitute.

Frequently Asked Questions

Message whole group?

Yes via group send APIs when permitted.

Create groups via API?

Supported in platform tools — check current docs.

Sync frequency?

On demand; avoid hammering.

Archive/pin?

Available via API depending on release.

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