Omdaa Interactive Messages: Buttons, Lists, Polls & Templates

Use /dashboard/interactive, /dashboard/templates, and APIs for quick-reply buttons, lists, polls, renderable templates, plus rich media (voice, stickers, reactions).

UX on WhatsApp

Fewer first-screen choices; clear human-escalation button; one survey question per bubble; reuse templates for FAQs. Route button picks through webhooks→n8n into CRM. Combine with OpenAI only after fixed FAQ button paths exist.

Measuring interactivity

Track per-button tap rates and places users type free text instead (unclear buttons). Improve copy, not just button count. Close poll loops with thanks + internal action on low scores.

Test bilingual templates and RTL Arabic layouts so meaning survives.

Store menu sequence example

Welcome → list (new order / track / complain) → size/payment buttons → summary confirm → pay or human. Each step updates the order via webhook and cuts free-text errors.

Frequently Asked Questions

Buttons on all devices?

On supported WhatsApp clients — test Android/iOS.

Template vs button?

Template = reusable content; button = interactive control.

Poll results?

Via poll result APIs/UI when enabled.

Meta Cloud templates?

Separate Cloud path; this guide is Omdaa sessions.

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