OpenAI WhatsApp Bots on Omdaa: Prompts, Binding & Human Handoff

/dashboard/openai stores OpenAI bot settings (model, temperature, instructions) and binds them to a WhatsApp session. You bring your own OpenAI key; Omdaa routes the chat.

Prompts that work

Define role, knowledge bounds, reply language, and “I don’t know” behavior. Add escalation keywords (human, complaint, high-value). Use test tools before production.

Bots vs Agents

OpenAI bots = conversational replies on WhatsApp. AI Agents = multi-step ops (summaries, suggested replies, tools). Start with a bot; add agents for supervisors.

Watch OpenAI token spend, trim context, never put secrets in prompts, and never collect card data in chat.

Reducing hallucinations on WhatsApp

Ground the bot with short approved facts (pricing, hours, official links). Forbid inventing return policies. Escalate when unsure. Spot-check chats during week one.

Keep answers mobile-short. Set a default language and when to mirror the customer. Cap OpenAI spend; separate keys per environment; ban card-number collection in prompts and filters.

Go-live checklist

Test 30 real support questions, an angry customer, out-of-scope asks, a prompt-injection trying to leak keys, and bilingual input. If it invents a discount, do not launch. Sample 20 chats weekly thereafter.

Frequently Asked Questions

Who pays OpenAI?

You, via your key.

Arabic replies?

Yes — set language in the system prompt.

Replace broadcasts?

No — use Bulk/Scheduled for campaigns.

Phone offline?

Cloud session still needs WhatsApp connectivity on the paired device.

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